Terms and Conditions

These Terms & Conditions are administered on behalf of MY FIRST GYM LLC / trading as MY FIRST GYM. References to ‘we’, ‘us’ and ‘our’ are references to the MY FIRST GYM LLC / trading as MY FIRST GYM, registered in the UAE, and whose registered office is at, Abu Dhabi and Dubai, UAE. MY FIRST GYM LLC maintains the website (https://myfirstgym.com). The MY FIRST GYM LLC TRN number is 100343500300003 and this applies to all charges from MY FIRST GYM LLC applied under these Terms and Conditions.

References to ‘you’, ‘your’ and ‘yours’, and after acceptance, the member, are references to the individual completing the membership application form.

You must be aged 18 or over to be a parent, guardian, or responsible of a child member of the facility and to register his or her membership via our website.

If you are under the age of 18 you are not eligible to be a member or to register via our website. You should seek the support of your parent or guardian to become a member.

 

PRINCIPLE TERMS

  1. This agreement commences once you have indicated your acceptance of our Terms and Conditions in the declaration section of the web sign up process and clicked the JOIN NOW button.
  2. All new memberships are subject to the approval of the management. The management reserves the right to reject an application for membership to the facility for any reason whatsoever, in their absolute discretion.
  3. Your membership starts immediately (or when the facility opens in the case of a pre-sale membership).
  4. This agreement will become binding on you and us and you will be entitled to all the rights and privileges exercisable for the type of services or membership chosen.
  5. You cannot transfer this agreement to anyone else.
  6. The Laws of the United Arab Emirates shall govern the Terms & Conditions, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  7. We will not trade with or provide any services to OFAC and sanctioned countries.
  8. United Arab Emirates is our Country of Domicile. MY FIRST GYM controls this site from the U.A.E. MY FIRST GYM makes no representation that this site is appropriate for use in other locations. If you use this site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

 

PHYSICAL HEALTH OF MEMBER

  1. In accepting these Terms & Conditions the member warrants and also represents that he/she is in good health and is not knowingly incapable of engaging in either active or passive exercise. The member further warrants that such exercise would not be detrimental to their health, safety, comfort, well-being or physical condition.
  2. The member shall not use any MY FIRST GYM facilities whilst suffering from any infections or contagious illness, disease or other ailment such as open cuts, abrasions, open sores or minor infection, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other members.
  3. Before using a MY FIRST GYM facility, the member must read and confirm agreement of our Member Health Declaration Form by clicking the “Join Now” button.
  4. If a member is taking medication and is aware of a condition that may affect them taking part in exercise a doctor’s letter would be needed.

 

FEES AND CHARGES

  1. All published membership or other fees and other charges are exclusive of any taxes (e.g. VAT). Should any taxes be imposed in connection with the provision of our services, you undertake to be liable for the payment thereof in additional to the headline Membership Fees.
  2. The “Monthly Recurring Payment” or “Recurring Payment” means the MY FIRST GYM monthly membership fee corresponding to the purchased membership option, and determined by the membership type and membership term at the point of joining.
  3. The monthly membership fee or Monthly Recurring Payment is due each month in full, upfront, in advance and with the exception of cancellations under the terms detailed below, no partial refund of the monthly membership fee will be made unless you are cancelling under cooling-off regulations detailed below.
  4. A “Joining Fee” will be charged upon becoming a member. The Joining Fee is a one-off payment at the point of becoming a member and is applied to cover the initial administration costs associated with setting up a new membership and recurring payment agreement and entitles you to a free trial class.
  5. During certain special offer periods (e.g. pre-opening) the MY FIRST GYM management may in its sole discretion choose to remove or reduce the Joining Fee.
  6. The Joining Fee (if one is payable/applicable at the time of you joining) and first Monthly Recurring Payment are collected from you by us either by Debit or Credit card at time of purchase at the same time as you become a member.
  7. Your second Monthly Recurring Payment will be collected one month after you joined, unless you joined prior to your facility opening in which case it will be collected one month after the facility has opened. Subsequent Monthly Recurring Payments for monthly membership fees will be collected monthly thereafter.
  8. If any Monthly Recurring Payment is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of AED 200. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership. If you are ever over 30 days in arrears on a missed monthly payment then we reserve the right to bill you immediately after the 30 day grace period for the remaining contract value without any prior notification.
  9. You are obligated to make the minimum number of Monthly Recurring Payments stated in your choice of membership. You are obligated to make every Recurring Payment regardless of non-attendance, except where the cancellation terms below are met.
  10. The date of your Monthly recurring Payment is likely to be the same date on each month as the first Monthly Recurring Payment. You are unable to amend the date of your Recurring Payment but we reserve the right to amend the date of your Monthly Recurring Payment at our sole discretion.
  11. Once you have completed the minimum number of Monthly Recurring Payments as stated in your membership choice we will automatically continue collecting Monthly Recurring Payments every month. Your membership will be extended by one month for each payment (“Renewal Period”).
  12. If you have fulfilled your commitment to the membership you have joined, you may prevent the Automatic Renewal Period at any time by visiting the MY FIRST GYM website and submitting an online cancellation form (you should give us not less than 30 days’ notice).
  13. You agree to advise us immediately of any change to the Members Details provided.
  14. You agree to retain a copy of all transaction records and you are responsible for maintaining the confidentiality of your account.
  15. All credit/debit cards’ details and personally identifiable information will NOT be sold, shared, rented or leased to any third parties.
  16. MY FIRST GYM will not pass any debit/credit card details to third parties’.
  17. MY FIRST GYM takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, MY FIRST GYM cannot guarantee the security of any information that is disclosed online
  18. MY FIRST GYM is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  19. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  20. From time to time we may need to increase the price of your membership. We will give you at least 1 full months’ notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice.
  21. If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third-party company for collection or take legal/police action against you. The reasonable and direct costs incurred in employing the third party company will be borne by you including costs in tracing you if you have changed your address or contact without telling us.

 

PAYMENT METHOD

  1. We accept payment by Visa or Mastercard debit and credit cards in AED for our memberships and other products and services. All online purchases are also governed by the terms and conditions of respective MY FIRST GYM LLC service providers. Please review respective MY FIRST GYM LLC service provider’s user agreement and privacy policy before entering any transaction.
  2. Payment confirmation via email to the email address you provide at the point of registration will be issued within 24 hours of successful processing of your payment.
  3. You, as the cardholder must retain a copy of transaction records and MY FIRST GYM LLC policies and rules.
  4. You are responsible for maintaining the confidentiality of your membership account and payment details.

 

CANCELLATION AND REFUNDS

  1. If you joined online from the website or from the mobile application, you have either 14 full days after joining if you do not attend (or 14 full days from when the opens if you joined during a pre-opening sales phase) or 24 hours post your first visit to cancel this agreement for any reason.
    1. If you exercise this right to cancel we will reimburse you all membership fee payments received from you. If you have used the facility before requesting to cancel then we will reduce your membership fee refund by a pro rata amount equal to the number of days from joining to the date cancellation was requested.
  2. If you joined as a member inside our premises or at an event outside our facility, you have no legal entitlement to a cooling-off period.
  3. The Joining Fee is not refundable under any circumstances.
  4. Following the above mentioned 14 day period, the initial membership payment and each subsequent Monthly Recurring Payment made is not refundable under any circumstances but you may cancel your membership subject to the following cancellation polices.
  5. We will manage and process the cancellation of your membership upon receipt of a properly submitted cancellation request. Should your Recurring Payment be cancelled without submission of a cancellation request form at any time you may incur fees as a result of any missed payments. If you wish to have confirmation of any amendments to your account at any stage please contact a member of the MY FIRST GYM team.
  6. Refunds will be made onto the original mode of payment and will be processed within 10 to 20 days depends on the issuing bank of the credit card.

 

CANCELATION WITHIN CONTRACT

  1. You may cancel your membership whilst still within your contracted minimum number of Monthly Recurring Payments, under the following circumstances and subject to you providing satisfactory evidence:
  2. Relocation: This agreement can be cancelled in the event that your new permanent address is outside Dubai upon MY FIRST GYM satisfactory receipt of proof of your relocation and new address.
  3. Long term (over 3 month) illness or injury: This agreement may be cancelled in the event of an illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for 3 months or longer upon appropriate proof being provided. The writing opinion must be dated within 30 days of the request to cancel.
  4. Please note – ANY Cancellation for the above reasons will not be effective until the appropriate proof is provided to a member of the MY FIRST GYM team and you receive a written confirmation response from MY FIRST GYM.

 

ALL CANCELATION NOTICE PERIODS

Any cancellation request regardless of contract type or situation requires a minimum of 30 days’ notice and all cancellations are subject to satisfactory proof of evidence should you still be within a minimum timeframe commitment before the cancellation of the membership will take effect. You acknowledge and understand that one further recurring payment will be taken from your account if such a recurring payment is due within the aforementioned 30 days notice.

 

FREEZING

  1. Temporary Illness or Injury: This agreement may be frozen for a minimum of 1 month and/or maximum of 3 months in the event of a temporary illness, injury or medical condition which in the written opinion of a doctor or other suitably qualified medical practitioner prohibits exercise for a period of time.
  2. Please note – ANY Freeze will not be effective until the appropriate proof is provided. Once your freeze has been processed you will not have access to the facilities until the freeze period has come to an end.
  3. Please note – A freeze period does not affect the Minimum number of Monthly Recurring Payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the freeze period has completed. (Freeze of payment must be submitted 14 working days before the Monthly Recurring Payment is due to be taken, if the submission is too close to the recurring payment date the following payment will be frozen).

 

DATA SECURITY

  1. In the course of completing your membership and creating the Monthly Recurring Payment, we may collect certain personal information about you including personal details and information about your health and person. We will use this information for purposes including managing your membership and communicating with you. You have the duty to keep your personal information up to date and to inform us of any significant changes.
  2. We will limit access to the processing of and use of your personal information to our employees and management who may, from time to time, require its use for marketing or other services. In addition, from time to time, we may need to make your personal information available to third parties such as legal authorities, our group companies and professional advisors.
  3. We may also provide your contact information to our business partners and third parties who may contact you about their products and services. Please inform us during the signup process if you do not wish to receive such information.
  4. Please contact us if you have any questions or concerns about how we will use and store your personal information or if you wish to exercise your right to access, modify, object to the use of or request the deletion of your personal information.
  5. We reserve the right to take photographs of our facilities (which may include you, provided your inclusion is incidental) for press and promotional purposes.
  6. We will endeavor to use whatever method of communication deemed appropriate to notify you of the Gym information in order to best serve your experience and assume that the information provided by you is correct and an acceptable method to provide you with this information.
  7. As a member of the MY FIRST GYM, you acknowledge that you have read and understand the provisions of this paragraph and that you agree that the we may collect, use, process and disclose your personal information as described hereinabove.

 

HEALTH AND SAFETY

  1. All members are required to accept our “Member Health Declaration Form” at the point of registration and before commencing any exercise within the facility.
  2. Members should be considerate of other members by using their own equipment when using any of the stations. A small work out towel can be purchased within the facility.
  3. Members are requested to return all portable equipment to the racks provided.
  4. Members unsure about any equipment should consult a member of staff.
  5. Instructors and MY FIRST GYM members of staff are authorized to stop anyone from exercising if in their opinion the member/guest is exercising in a manner that may result in personal injury and/or injury to others. Users must abide by the guidance of MY FIRST GYM staff.
  6. While every precaution is taken to maintain safety standards, all equipment and facilities are used entirely at the members or guests own risk. Any malfunction of equipment noted should be reported to a member of staff as soon as it is noticed.
  7. We reserve the right to close any part of the facility or withdraw equipment for conducting essential repairs or maintenance. Prior notice will be given where possible to avoid inconvenience.
  8. For safety purposes kindly use plastic bottles with sports lids for drinks where allowed.
  9. For safety and hygiene purposes, no eating is allowed in any areas not so designated.
  10. Members or guests may not use the facilities whilst under the influence of alcohol, narcotics or other mood altering substances.
  11. MY FIRST GYM operates a strict no smoking policy.

 

DRESS CODE

  1. All members are required to wear proper attire when visiting. Short workout tops that expose the midriff, torn clothes, jeans, denim shorts and beanie hats are strictly not permitted.
  2. Non-marking, rubber soled sports shoes/footwear are required at all times in the studios and in the group exercise studios. “Crocs” and “flip-flops” are not considered suitable workout shoes. Parents or guardians attending classes must wear socks in the carpeted or mats areas. Children go barefoot or with socks with grips in the carpeted or mats areas.
  3. Members should remain modestly and appropriately dressed at all times, including in the changing areas.
  4. Nudity is strictly not permitted and members are requested to use the private changing cubicles provided.

 

LOCKERS

  1. Temporary lockers are provided for the members who shall remove their personal belongings at the completion of their visit. The staff has the right to cut open any padlocks and remove personal belongings that are left in the lockers at the end of each day.
  2. Unclaimed property over the value of AED50 shall be kept by the Gym for a period of 2 weeks after which the management reserves the right to dispose of the items in such way it in their entire discretion deems fit. Clothing and other similar items will be disposed of after a 1-week period, however any items of value will be sold periodically and all proceeds donated to the nominated charity and no claims shall be entertained after this period from members or visitors. Any items below AED50 in value will be immediately disposed of.

 

BEHAVIOUR

  1. Members and guests must treat MY FIRST GYM facilities and one another with respect; failure to comply shall constitute a serious breach of the terms of membership, and could result in the loss of membership.
  2. We reserve the right to prevent access to, or use of, the facilities by anyone deemed to be acting inappropriately or behaving in an unacceptable manner, as determined by MY FIRST GYM Management.
  3. As a courtesy to other members, Gym equipment should be wiped down by members after use, and all equipment returned to its correct position.
  4. Any anti-social or offensive behavior will result in the member or guest being immediately evicted from the gym and your membership cancelled.
  5. MY FIRST GYM Social Media platforms are intended as a means of creating community, facilitating communications, and providing a forum for the expression of feedback. Inflammatory posts, including any content which is judged by our management at its absolute discretion to consider inappropriate, may be subject to remedial action, including removal of the offending posts, blocking access, and termination of membership as a consequence of serious misconduct.
  6. Good personal hygiene is mandatory, and any member who causes offence will be asked to remedy the offending problem or leave the gym and membership may be cancelled at MY FIRST GYM management sole discretion.

 

FACILITIES

  1. The management accepts no responsibility for theft or damage to a member’s personal belongings kept in the lockers or otherwise for any reason whatsoever.
  2. The use of mobile phones with camera features and/or and other types of visual records in changing rooms are strictly prohibited, and members are requested to ensure that they do not offend any other person when utilizing such equipment within our facility.
  3. The normal hours of operation are as indicated from time to time online, at the entrance and notice board. The management reserves the right to adjust the hours for the purpose of cleaning decorating, repairs and special private functions and holidays.

 

GENERAL TERMS

  1. Upon successfully becoming a member and on first visit to MY FIRST GYM You will be required to download our mobile application and the member shall be entitled to all the rights and privileges under the class of membership purchased.
  2. Members must present their membership card at our entry gates to gain access.
  3. By visiting the website, you represent, warrant and covenant that (a) you are at least 18 years old; (b) The customer using the website who are Minor/under the age of 18 shall not register as a members and shall not transact on or use the website.
  4. MY FIRST GYM may terminate this agreement with immediate effect on notice to you if you are in breach of the rules or these Terms and Conditions. In this event you will be liable to immediately pay all outstanding Monthly Recurring Payments, including a AED 200 penalty administration fee.
  5. Soliciting and selling services or merchandise of any type to any member is prohibited and may result in immediate termination of the membership concerned.
  6. The MY FIRST GYM management reserves the right to use any individual or group photographs or video of members and or guests for press or promotional purposes (by MY FIRST GYM or our partners) in both online, TV and print sources.
  7. All members must abide by the rules of the which may be amended and/or added to from time to time at the management’s discretion.
  8. Failure by the management to enforce any of their respective rights at any time for any period shall not be construed as a waiver of such rights.
  9. Members and/or guests are not allowed to photograph or copy any of our facilities interior designs, promotional materials, tag lines, themes or concepts. We reserve the right to proceed with legal action against any member caught distributing, sharing or supplying such contents to any third party vendor or competitor.
  10. MY FIRST GYM will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific
  11. The MY FIRST GYM website may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. We have no control over these sites or the content within them. MY FIRST GYM does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. MY FIRST GYM does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against MY FIRST GYM for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site.  

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